Shipping policy

At The Cardboard Cave, we take great care when packaging and dispatching Pokémon cards, football cards, sealed products and graded collectibles.

Our aim is to ensure every order is securely packaged and delivered safely.

1. UK Delivery Options

We currently offer the following delivery options within the United Kingdom:

Standard Delivery — £4.99

  • Estimated transit time: 3–5 business days

  • Available for eligible Pokémon singles, sealed products and football cards

Express Delivery — £6.99

  • Estimated transit time: 1–2 business days

  • Available for eligible Pokémon singles, sealed products and football cards

High-Value Graded Card Delivery — £10.99

  • Estimated transit time: 1–2 business days

  • Available for graded card purchases

  • Dispatched using a tracked service with appropriate protection for the value of the item

Delivery options and charges are displayed during checkout.

2. Order Processing

Orders are normally prepared for dispatch within 1–2 working days after payment confirmation.

Orders placed on weekends or UK bank holidays will normally be processed on the next working day.

If an unexpected delay occurs, we will contact you.

3. Packaging

We take particular care when packaging collectible trading cards.

  • Single cards: Protective sleeves, rigid card protection and secure outer packaging

  • Graded cards: Protective wrapping, cushioning and rigid outer packaging

  • Sealed products: Secure boxes and suitable protective packing materials

We aim to minimise movement and reduce the risk of damage during transit.

4. High-Value Orders

High-value graded cards and collectibles will be dispatched using a tracked delivery service with appropriate compensation cover for the item being shipped.

We may require a signature upon delivery for valuable orders.

5. Delivery Times

Delivery estimates are calculated from dispatch and are not guaranteed arrival dates unless a guaranteed service is specifically confirmed.

Delivery may be affected by carrier delays, bank holidays or circumstances outside our control.

Your statutory rights regarding delivery remain unaffected.

6. Tracking

Where tracking is available, tracking information will be provided following dispatch.

Customers can use their tracking details to monitor the progress of their orders.

7. Lost, Damaged or Missing Deliveries

If your order arrives damaged, does not arrive or contains an incorrect item, please contact us promptly.

We will investigate the issue and arrange an appropriate resolution in accordance with your statutory consumer rights.

Customers are not required to resolve delivery disputes directly with the courier where The Cardboard Cave is responsible for arranging delivery.

8. International Delivery

At present, we only offer shipping to eligible United Kingdom addresses.

International delivery may be introduced in the future.

9. Contact Information

For shipping enquiries, please contact:

The Cardboard Cave

Email: the_cardboardcave@outlook.com

Website: thecardboardcave.com

Please include your order number when contacting us about an existing order.